This policy explains how we process personal data at STAIRS – PEOPLE ADVISORS, LDA, a company that provides Recruitment & Selection (Mapping, Executive Search & Head Hunting), as well as projects of Assessments and Evaluation of professionals for Selection, Development, Coaching, Talent Management and other Human Resources Consulting services that you can consult on our website: www.stairs.pt
Who we are
Stairs – People Advisors, Lda is a Human Resources Consulting company that provides Recruitment & amp; Selection (Mapping, Executive Search & Head Hunting), as well as projects of Assessments and Evaluation of professionals for Selection, Development, Coaching and Talent Management.
Stairs – People Advisors, Lda is committed to keeping your data safe and managing it in accordance with our legal responsibilities, under applicable privacy and data protection laws wherever we operate in the world, as well as the General Regulation Data Protection. (Regulation (EC) 2016/679 (“GDPR”) in the European Union (“EU”).
This policy was last updated in May 2018.
Who does this policy apply to
Stairs People Advisors, Lda in its professional activity has a vast list of clients. We provide Recruitment & amp; Selection (Mapping, Executive Search & Head Hunting), as well as project projects for Assessments and Evaluation of professionals for Selection, Development, Coaching and Talent Management and other Human Resources Consulting services. On our website you can access more detailed information about our services. This policy applies to you if you are our candidate for one of our clients, a professional we are evaluating as an employee of one of our clients, a client or if you are a source (who gives us names of potential candidates) or a referrer opinion about a candidate or employee of one of our clients
In addition, this policy will apply to you if you participate in one of our events or if you are registered to receive information about our services or any of our marketing materials, such as our newsletter.
For the purposes of this policy:
Candidate (s) means an individual who is a candidate, potential candidate or employee of a client;
Client (s) means any company, firm, organization, government agency or individual that hires us to perform any of our services;
referrer is a person who provides a personal or work reference in relation to a candidate and;
Source is a person who provides us with information or data about a candidate.
1 – Collection of information
2 – How we use your personal data
3 – Personal data we collect and process
4 – What we do
5 – Sensitive data
6 – Local agreements
7 – Your rights of objection and deletion of personal data
8 – Newsletters and other communications
9 – Satisfaction surveys
10 – Provide information to third parties
11 – Third parties
12 – Keeping information secure
13 – Information about others
14 – Maintenance of your data
15 – Access rights
16 – About our websites
17 – Updating your account and preferences
18 – Analytics
19 – Cookies
20 – Third party websites
21 – Complaints Procedure
22 – Contact us
1. Collection of information
Our customers expect us to identify the best professionals to fill the roles within their organizations. In this context, we need to search systems, online databases and other sources and obtain information through dialogue with other professionals, which include, in addition to our clients, referrers and sources that support us in making decisions. We also publish ads in the media and social networks.
We collect information from candidates directly when they submit their CV on our website, by email or post. We also collect information about you when you speak to Stairs – People Advisors, Lda employees in the various existing offices.
2. How we use your personal data
We use the personal data we collect for various purposes:
• Application processing, in partnership with our clients, when they ask us to publish an announcement to cover a position. This means that, if you apply for a specific role, we can pass on your details to the customer so that we can proceed with your application. Eventually, you may be contacted directly by the customer.
• Search for candidates relevant to confidential recruitment processes where our client’s name is not initially identified. This means that if your profile is suitable for a specific function, we may be able to transmit some of your basic data to the customer. If the customer agrees that it fits the function, we will discuss the process with you in more detail. You can be interviewed for the role by one of our consultants. If your profile is suitable, it can be pre-selected for interview by our client. At this stage, we will give more details to the customer and you can receive more information directly from it.
• Periodically, we carry out mappings or research on behalf of our customers, to allow them to know and understand a specific market. Here we can include certain aspects of your personal data. You will not be contacted by a third party unless we have your prior consent.
• For the execution of an individual contract with a professional who requests an assessment or coaching process for your assessment.
• For the purpose of controlling gender equality, to understand the diversity of the candidate pool, but only if it is admissible and in accordance with the applicable law. (This information is anonymous and aggregated).
• Improvement of the services we offer. For example, you may be asked to complete a satisfaction questionnaire online.
• For marketing purposes, we will send information about our services, studies, newsletters, events and more. Please note that you can choose not to receive these marketing materials at any time, just do so in writing.
We will only use your information in accordance with this Policy or when we are requested or authorized by law to disclose it to others, or we obtain your permission to do so. Please be aware that we are not responsible for the data processing activities of third parties, such as our customers.
We will use customer data to perform our services, as well as for other legitimate business purposes, such as marketing actions.
ç. Source and Referrer
We will use references and data sources to perform our services, especially to enable us to obtain your views on a candidate.
We may also use this information to market our services to you as a potential customer. We can also invite you to become a candidate for future projects.
3. Personal data that we collect and process
In all cases, we collect and process personal data about you, including your name, address, telephone number and e-mail address.
If you submit an application, or if we consult you about a function, you may be asked to send additional personal data. For example, date of birth, education history, professional career and curriculum vitae (CV). Your CV or curriculum vitae may contain a history of your career, education, professional qualifications, associations to which you belong, articles made, citations and references, among others.
Based on your explicit consent, we will also process any psychometric and / or psychological evidence of competencies that are relevant, or the results of such assessments or tests.
We may occasionally ask for information about protected characteristics, such as your race or marital status. We do this for the purpose of checking for equal opportunities and occasionally online, but only if this is permissible and in accordance with local law. This information is always anonymous and aggregated and will not be disclosed to third parties without your specific consent.
We may also collect personal data from third parties and other public sources.
In addition to the basic information obtained by the contact, we will also collect information about your role and other data provided by your organization.
ç. Source and Referrer
In addition to your contact details, we will also obtain information about your credentials as a source, details about your relationship / knowledge of a candidate and your opinion about that individual. We may obtain this information directly from you or from publicly available data.
4. What we do
In addition to selecting / searching for candidates for the roles requested by our clients, we also process personal data when we perform market intelligence to map certain business sectors or roles to help our clients understand the talent available on the market.
5. Sensitive Data
From time to time, we will ask for your consent to process your personal data for certain specific purposes. We will always do this before processing any sensitive personal data: racial or ethnic origin, political opinions, religious or philosophical beliefs, association with unions, health or sexual life data and sexual orientation, genetic and / or biometric data. We recommend that you do not provide confidential personal data, unless specifically requested, and we have your consent.
6. Local Agreements
In certain countries, we do not collect your personal data unless you have given your consent through our website or other electronic means, or by other similar means required by local data protection and privacy laws.
We also provide services to our clients that involve assessment and coaching of their employees. In this case and depending on the specificity of the process, your personal data will be processed to meet the legitimate interests of our client or we will act on your behalf, according to the instructions received. If our services include psychometric tests or psychological tests, and we are not acting on behalf of your employer, we will obtain your specific consent through a specific link on a website.
We occasionally provide our services at an individual level (diagnosis and coaching). Your personal data will be processed according to the performance of the contract. If our services include psychometric tests or psychological tests, we will obtain your prior consent.
7. Your rights of objection and deletion of personal data
You are not required to provide us with your personal data. However, if you don’t, we may not consider it readable for some of our services.
Remember that you can withdraw the consent previously given at any time. In addition, you have the right to ask us to stop processing any personal data about you and to have it deleted.
In these circumstances, we reserve the right to maintain basic personal data, such as your name and address, to ensure that your personal data will not be processed by us in the future.
Based on the information we collect, we guarantee that automated decisions will not be taken, such as, for example, the evaluation of candidate profiles.
8. Newsletters and other communications
If you want to receive one of our newsletters, we will ask you to provide us with your name, e-mail address, position, company name and country of residence.
When you indicate that you would like to receive our newsletters, we may send you alerts and newsletters by email about our services and any positions that may interest you.
You can cancel our messages by clicking on the “unsubscribe” button included in our communications. In addition, you can change your preferences and stop receiving our direct marketing through your email account settings.
From time to time, we may contact you to send updates about our services, terms of business or simply to ensure that the data we maintain is relevant and up to date.
9. Satisfaction survey
If you participate in a user satisfaction survey, we may ask you to provide us with personal data, including your name, email address and your views and opinions.
10. Provide information to third parties
To help us manage our recruitment & amp; selection, and other Human Resources services, we work closely with our partners with whom we need to share personal data. These partners include:
• International Partners with whom we have signed an authorized distributor agreement, this allows us to transfer personal data within the scope of collaboration.
• Our clients, for whom we provide recruitment & amp; selection and other Human Resources services.
• Our customers, for whom we provide assessment, assessment and coaching services to their employees in certain countries.
• Potential customers, where we may need to demonstrate knowledge of a specific market and the individuals who work in it.
When sharing information with third parties, you will not be contacted by them unless we have previously obtained your consent.
11. Third Parties
We may also provide information to third parties, including service providers who process information on our behalf. This is to help execute some of our internal business operations, including email distribution, IT services and customer service. According to agreements established with our suppliers, they are obliged to process such data safely and only in accordance with our instructions.
Your information may also be shared with organizations located in other parts of the world. As your privacy laws may not meet the standards of your country of origin, we will only transfer information if there are adequate levels of protection to protect any information managed in that country or if your local service provider complies with the laws of applicable privacy.
When required by law, we will take steps to ensure that personal data processed in other countries has at least the same level of protection as in your country of origin.
Sometimes, it may be necessary to disclose information about your personal data to legal entities, agencies or third parties, under a legal requirement or court order. We will act responsibly and take your interests into account when possible when responding to such requests.
If you are concerned about these steps to disclose or share your personal data with third parties, contact us and ask us not to process your personal data.
12. Keeping information secure
We take all necessary measures to protect your personal data, from loss, misuse, unauthorized access, modification or disclosure. However, no system can be 100% secure and therefore we cannot be held responsible for unauthorized or unintended access that is beyond our acceptable control.
13. Information about others
14. Maintenance of your data
We keep your personal data for as long as necessary to provide our services and in accordance with legal, tax and accounting requirements. When your personal data is no longer needed, we guarantee that it is safely deleted. Whenever required by law, we will notify you when this happens.
15. Access Rights
In some jurisdictions, you may have the right to request copies of your personal data held by us. If you think any of this data is inaccurate, you can also ask us to correct it. You also have the right, in certain circumstances, to require us to stop processing your personal data. In addition, you have the right to ask us to transfer your personal data to someone you refer us to for your own purposes.
To contact us on this topic, please send an email or write to us at the address below in this document. Please note that we can request proof of identity. We will respond to your requests within the term of the terms that apply in the country in question.
In certain circumstances, in countries where required or permitted by law, we will not be able to provide you with access to some of your personal data. Whenever possible, we will notify you of the reasons.
16. About our Websites
The personal data we collect on our website is used for additional purposes, such as customizing the appearance of our website according to the personal preferences inferred from how you used our website. (See the “Analytics” and “Cookies” sections for more information.)
We may disclose or share your personal data with third parties, as described above, to manage our website and to be able to provide our recruitment, selection and evaluation services. If you are concerned about these issues, you should not use the website and contact us to ask us not to process your personal data.
Finally, we can also use your data to help our customers understand who is using our website and how the published functions are being viewed.
17. Updating your account and preferences
If you registered on our website, please keep your details up to date and notify us of any changes to them. You can do this by updating your preferences at login to your account or by contacting us using the details below in this document.
On our website, we use analytics and cookies tools to help provide our online services, identify problems, improve our services, provide content tailored to users’ preferences and monitor website traffic and usage.
These tools may be provided by external service providers and may include the collection and monitoring of certain data and information about the characteristics and activities of visitors to our website. We may disclose data, including personal data, to certain service providers to obtain such services.
One of the providers is Google Analytics. You can find more information about the ways in which they collect or process your personal data at www.google.com/policies/privacy/ partners
You can exclude Google Analytics at tools.google.com/dlpage/gaoptout
Cookies are small archive files that are transferred to your computer when you browse the web. They collect information about the way you browse and use this website on a wider Web. This information may allow us to identify or obtain your approximate location. Cookies also help us to provide a more personal experience, with a local language version of the website. The information we obtain through cookies also allows us to make improvements to our services.
We only process “session” cookies, which are generally not stored after the end of your browsing session. These are used to establish your approximate location and present the website in an appropriate language.
You can delete or block cookies, or just certain types of cookies, through your browser settings (web browser), which may affect the functionality of the website.
20. Third party websites
This Policy applies only to this website. If you access our website from other websites, or access others through our website, you must read their privacy policies separately.
21. Complaints Procedure
If you have a complaint about the way your personal data was handled, please contact us using the details below and we will investigate what led to your complaint. Please use the same contact details to request the cancellation of the processing of your personal data.
22. Contact us
Stairs – People Advisors, Lda
Avenida da Marina, Vila Lusa Building, Lot 1-B, Shop 5